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SERVICE GUARANTEE

For non-fulfilment of the service, the amount corresponding to the expedition will be reimbursed, except in cases of force majeure.


LIABILITY

All NACEX transport conditions and guarantees are reflected in the Account Opening clauses and in the Collection Note, which constitute the transport contract.


DELIVERIES WITH NO MILEAGE CHARGE

Delivery with no surcharge for mileage on the prices shown on the tariffs. (Except SATURDAY DELIVERY, ARRANGED DELIVERY, and SAMEDAY).


COLLECTION

Our tariffs include any collection made in towns/cities with a NACEX franchise office and within its catchment area (30 km round trip).
Spain and Andorra. They also include all collections outside this catchment area requested the day before or the same day of collection before 9 am on the same day, and which can be made between 9 am and 1 pm, for individuals and companies and from 10 am to7 pm uninterruptedly for businesses and shopping centres. For Portugal, check with your franchise office for collection times. In the event that the collection cannot be made, for reasons beyond the control of NACEX, the cost corresponding to a failed collection willbe charged. For more information check with your franchise office. For any collection outside this radius, there will be a surcharge per kilometre (return trip) from the franchise office to the place of collection*.


DIMENSIONS AND WEIGHTS

When the sum of the three measurements of a package (width + length + height) is between 101 and 150 cm, the price of the shipment will be increased by a base unit, depending on the service and destination.
If the sum of these measurements is between 151 cm and 200 cm (maximum permitted size), the price of the expedition will be increased by two base units. (A base unit is the corresponding price of the fraction of up to 5 kg).
Exception: the NACEX 19:00 H and PORTUGAL 19:00 H services are increased by an additional fraction of 5 kg.
The e-NACEX and NACEX PLUSPACK services include a first excess in their price.


ADDITIONAL CHARGING FOR LARGE PACKAGES

Volumetric weight will be applied, whenever superior to the real weight, to all packages in multi-package expeditions or single-package multi-expeditions of this kind.
The volumetric weight shall be calculated (width x length x height (in cm): 4,000 = weight in kg) 1 m³= 250 kg, with the surcharge for being oversized not being applied in these cases.

VOLUMETRIC WEIGHT CALCULATION FOR SHIPMENTS BY AIR

(Balearic and Canary Islands, Ceuta and Melilla, Azores and Madeira)
For deliveries by air, a volumetric weight is applied (width x length x height (in cm): 6,000 = kg), (1 m3 = 167 kg), provided that this is greater than the actual weight, and no excess size surcharge will be applied).
Shipments transported by air in accordance with the Civil Aviation National Security Plan and in compliance with European Regulation 300/2008 dated the 11th of March 2008, must be accompanied by a 'Declaration of Commitments-Account Consignor', as well as a description of contents. The Known Consignor Letter format can be requested from your franchise office.

WEIGHT

The maximum weight per package is 40 kg with the exception of NACEX PLUSBAG, NACEX PLUSPACK, NACEXpromo services.

EXCEPTIONS

  1. Shipments of more than 1 package shall be calculated on the basis of fractions of 5 kg, provided that the number of packages is greater than the number of fractions.
    Example: 3 packages. Total weight: 6 kg.
    They shall be counted as 15 kg.
  2. In the case of services by air, the calculation will be based on fractions of 2 kg.


SERVICE EXCEPTIONS

Saturdays, Sundays, and public holidays are not considered working days.

SCHEDULE EXCEPTIONS

  1. Shipments by air and sea to Ceuta, Melilla, the Balearic Islands, the Canary Islands, the Azores, and Madeira, may be subject to time variations beyond our company's control, and to the customs and excise process of the Canary Islands, Ceuta, Melilla, Andorra, and Gibraltar.
  2. Deliveries for the services:
    NACEX 10:00 H, SAMEDAY and PORTUGAL 10:30 H in towns more than 15 km away from the delivering franchise office have an additional margin of 1 minute for each kilometre separating the two.
    NACEX 19:00H, e-NACEX, NACEX Swap in towns more than 50 km away from the delivering franchise, delivery before 1 pm on the second working day.

DELIVERY EXCEPTIONS

- Deliveries to post office boxes will not be accepted.
- Due to seasonal campaigns (Black Friday and Christmas), our delivery service to private individuals may be affected.

EXCEPTIONS FOR ADDITIONAL HANDLING

Additional handling shall apply in the following cases:
- Any package that exceeds the established maximum weight or measurements.
- Irregular-shaped packages (cylindrical packages, drums/barrels, tyres, etc.)
- Packages that do not permit the overlaying of others, due to not having a regular flat side to support them.
- Packages that do not have the appropriate or adequate packaging or that may be a risk to the rest of the goods in terms of breakage and damage.

This additional handling may represent a delay in the expected delivery date and/or an extra cost in the price of the shipment, with NACEX not guaranteeing the return/refund or reduction of shipment costs in this scenario; thus, NACEX does not reimburse shipping costs, when delivered outside the expected time, due to the need for additional handling.


EXCLUDED GOODS

The delivery of packages or objects whose content is contrary to the law, morality or decency, or involve illegal trafficking, is forbidden, with the client being liable for the ensuing consequences and NACEX being held completely harmless from any liability due to this. NACEX may reject those shipments that are not suitable for transport, in accordance with Article 27 of the Commercial Code of Law 15.2009 of 11 November of the Contract for the Overland Transport of Goods.
Note 1: Live animals, drugs, fuel, poisonous substances, infectious substances, explosives, (unlicensed) weapons, human remains, cash, and corrosive materials shall not be transported.
Note 2: Goods will be transported at the risk of the sender. Consequently, the client shall be liable for all damages, delays, and losses incurred by the goods during transport and up to delivery, due to unforeseeable circumstances, force majeure or their own inherent properties.


SPECIAL SERVICE CONDITIONS

NACEX 8:30H

Service available in more than 1,700 towns.
In other towns, delivery may be made up until 9 am.

NACEX 10:00H

Delivery before 10:30 am:
- Provinces of A Coruña, Cádiz, Huelva, and Pontevedra.
- Province of Malaga (Antequera, Estepona, and Ronda).
- Province of Girona (Figueres, Olot, and Palamós).

Delivery before 11 am:
- Balearic Islands (Formentera, Ibiza, Inca, and Menorca).
- Andorra (documentation).

NACEX 12:00H

For locations outside of the 0 km radius (30 km round trip), before 1 pm.

NACEX 19:00H / e-NACEX

For locations more than 50 km (100 km round trip) from the NACEX office, the delivery guarantee is extended to before 1 pm on the second working day.

MAILBAG

The same schedule exceptions as NACEX 10:00H.
Maximum weigh 10 kg for mainland destinations and 2 kg for destinations by air.
For destinations with customs clearance, only documents are accepted.

NACEX PLUSBAG

Guarantee of delivery in 24/48 hours in locations in the 0 km radius (30 km round trip) and 24 hours for other locations. 25 unit minimum.

NACEX PLUSPACK

Service with delivery guaranteed in 24/48 hours in locations with NACEX franchise offices in mainland Spain, mainland Portugal, in towns that are located at a distance of more than 50 km (100 km roundtrip) from the NACEX office, the delivery guarantee is extended by 24 hours. Maximum single package: 20 kg and 150 cm (adding together height + width + length).

URBAN SERVICE

Check availability with your franchise office.

THE CANARY ISLANDS, CEUTA, GIBRALTAR, MELILLA and INTERNACIONAL

Shipments may suffer delays for reasons beyond the control of NACEX. Parcel delivery may be delayed beyond the expected date and time due to customs issues.
DGR, some dangerous/hazardous goods are subject to taxation by airlines. Please, check with your NACEX franchise office.

NACEXpromo

Baggage: maximum 80 x 50 x 30 cm. Single package with maximum weight of 20 kg.
Golf bags, surfboards, and diving equipment, maximum 1 package per expedition.
Surfboards, maximum length 2 m.

NACEXpromo Bicycles:
1 NACEX BICIBOX package included in the price.
Exclusively for the shipment of bicycles. No other item may be addedto the box. Weight limit up to 20 kg. Any additional package will beinvoiced separately.
Please, follow the instructions provided in theNACEX BICIBOX for the correct packaging.
Insurance of up to €1,000 included, for higher amounts please contractindividual insurance Type A.

SATURDAY DELIVERY

For deliveries that have to be made on Saturday from 9 am to 1 pm.
Service in towns with a NACEX franchise and within its catchment area (30 km round trip).
For populations outside this 0 km radius, there will be a mileage surcharge of €0.74 per km (round trip) for Account Holder prices and €0.79 per km (round trip) for General prices.
For destinations with customs control, only documentation can be delivered.

OFFICIAL BODIES

For those shipments addressed to any OFFICIAL ORGANISATION, whether it may be the city council, the civil, business or any other kind of registry office (as long as they depend on the State), whose content requires the following special conditions for its delivery:
· Deliveries by appointment only.
· Documented procedures and shipments to be returned on the same day.
· Procedures without a ticket required, documented and to be returned during the following days.
· Procedures without a ticket required, documented without a return and without a prior appointment.

Please ask your franchise office about cost and/or service conditions.

* NACEX will apply a fuel surcharge rounded up or down, depending on the variation of diesel fuel prices published monthly (by the Ministry of Industry, Tourism, and Trade (https://energia.gob.es/petroleo/Informes/). Detailed information at: Fuel surcharge (enlazar a https://www.nacex.com/irCombustible.do?seccion=combustible)"

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