Imports
Available for the INTERNATIONAL EXPRESS, EURONACEX and EURONACEX ECONOMY services.
There is a surcharge for non-EU countries.
Imports to the Canary Islands may only use the by Air Service. The sender's e-mail address and telephone number must be provided in order to correctly process the collection.
Collection/delivery in 3rd countries is possible.
* Please check the scope of the service with your franchise office.
Returns to origin
For those expeditions that leave our installations, whose return is from customs and excise at origin or external mainland warehouses, €15 will be invoiced regardless of the service contracted. If the return is from the destination or transit areas, the original export price will be invoiced.
Special shipments
TRADE FAIRS AND EXHIBITIONS
Deliveries to trade fairs and exhibitions are arranged deliveries that require an additional surcharge. We do not guarantee service outside the EU. Please check the surcharge amount with your franchise office at least 48 hrs before requesting the service.
HAZARDOUS GOODS, TEMPORARY EXPORTS AND TRANSITS
Are not permitted.
CASH ON DELIVERY
Please check with your franchise office.
PRIOR NOTICE
Exclusive service for samples of alcohol, medicines, and food, to countries subject to FDA (Food and Drug Administration) controls. Please, check with your franchise office.
Dimensions and Weight*
INTERNATIONAL EXPRESS
Volumetric weight is applied to expeditions by air: width x length x height / 6,000 = kg (1 m3= 167 kg), provided that this is greater than the real weight.
EURONACEX
Volumetric weight is applied to overland expeditions: width x length x height/4,000 = kg (1 m3= 250 kg), provided that this is greater than the real weight.
EURONACEX ECONOMY
Maximum authorised weight per package: 40 kg.
Volumetric weight does not exist.
- Box perimeter + length may not exceed 3 m: (width + height) x 2 + length.
- The length may not exceed 2 m. Palletised goods are not permitted.
PLUSPACK EUROPE
Maximum weight per package 20 kg. Volumetric weight is applied: width x length x height / 6,000 = kg (1 m3= 167 kg), provided that this is greater than the real weight.
SERVICE EXCEPTIONS
SHIPMENTS OF PRODUCT SAMPLES TO NON-EC COUNTRIES
The original exportation invoice, and copy in pdf, needs to be taken to the client franchise office. Templates are available with the minimum mandatory information required. Please, check with your franchise office.
EXCLUDED GOODS
In addition to the goods excluded at national level, the following goods are excluded at international level: articles of unusual value, marketable securities, ivory and products derived from it, weapons, jewellery, pornographic material, hides/furs, passports, ID cards, car registration/license plates, plants, seeds, activated credit cards, tobacco and products derived from it.
RESTRICTED GOODS
For destinations outside the EU, there are restrictions on alcoholic beverages, food, mobile phones, and personal effects. Please, check with your franchise office.
PERFUMERY:
Only for client account holders. Contact your franchise office to find out about the conditions.
MEDICINES:
· EU: Free movement with the possibility of inspection, in such an event it is required that both parties have the licenses and documentation, should they be required.
· Non-EU: Only for companies from the sector. The invoice and the DOIFE (Official Spanish Pharmaceutical Inspec- tion Document) must be presented, duly signed/stamped.
OLIVE OIL:
· EU: Free movement with the possibility of inspection, in such an event it is required that both parties have the licenses and documentation, should they be required.
· Non-EU: The invoice and SOIVRE (Official Service for the Inspection, Surveillance and Regulation of Exports) must be presented. We can arrange customs clearance for a surcharge of €20. Please check with your franchise office.
HIDES/FURS OR PRODUCTS DERIVED FROM THEM:
· EU: Free movement with the possibility of inspection, both exporter and importer require licences and additional documentation where required.
· Non-EU: The invoice and a complete use and destination letter must be presented, justifying that the goods comply with the legislation relating to the protected flora and fauna. Please check with your franchise office.
NON-PERISHABLE FOOD:
· EU: Free movement with the possibility of inspection.
· Non-EU: An export invoice must be presented, and food import licences may be required at destination. Please check with your franchise office.
ADDITIONAL TARIFFS
Export SAD included in tariffs. For all other documentation related to customs clearance and procedures, please check with your franchise office.
DELIVERIES TO PRIVATE INDIVIDUALS
In the event of absence or incident, a second delivery attempt will be agreed, if the second attempt is unsuccessful, it will be deposited at a collection point near the consignee (NACEX.shop, Smart Locker, Drop point etc.). The consignee shall be duly provided with the information for collection.
E-ALERT AND PRE-ALERT SERVICE
Confirmation to the client of delivery with the date, time, person who received it, by sms or e-mail. Please check availability with your franchise office.
- International shipments must travel with a telephone number and/or e-mail for the consignee. In the event of their omission, no claims or complaints are accepted.
- Shipment of product samples: The real contents of the goods must be declared and detailed for all international destinations. Generic descriptions are not permitted.
- Digitised signatures: Not all international services are guaranteed to be digitally signed.
- Deliveries to post office boxes are not permitted.
As a consequence of the BREXIT, shipments to and from the United Kingdom may be subject to customs charges.
* NACEX will apply a fuel surcharge rounded up or down, depending on the variation of diesel fuel prices published monthly (by the Ministry of Industry, Tourism, and Trade (https://energia.gob.es/petroleo/Informes/). Detailed information at: Fuel surcharge
