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Claims for damage and breakages suffered during the transportation of goods must be made within 7 days of delivery, unless the damage is evident upon receiving the goods, in which case, the claim should be made there and then.(Article 60 LAW 15/2009 of the 11th of November of the Contract for the Transport of Goods).Upon presentation of this initial claim, the injured party has one year to meet the requirements for handling the claim against the carrier, as shown in the transportcontract.(Article 79 LAW 15/2009 of the contract for the transport of goods).
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| Handling of claims |
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For correct handling of optional insurance claims the following points must be taken into consideration:
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Any claim for damage to goods transported must be made in the NACEX office,
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Upon receiving the goods, noting down your observations on the delivery note. |
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Within 24 hours by letter. |
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Breakage claims which amount to over 600€, require a valuation by an insurance assessor, which must be requested within 24 hours of delivery. In these cases there is usually a delay in the handling and payment of the claim. In the case of large claims, the same happens, given that the date of payment is impossible to determine due to the size of the incident (theft or traffic accident). |
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For the subsequent handling of a claim, clients must provide the insurance company with,
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A letter claiming for damages. |
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A photocopy of the bill or paperwork showing all goods sent, (if this documentation were not available, but other documentation previously indicated were presented, the insurance company would be able to deduct 20% from the amount shown). |
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A bill for the goods damaged. |
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In the case of breakage, a copy of an estimate for the repair of the damaged goods. |
| Said documentation must be provided to the NACEX office within a maximum period of 30 days from communication of the claim. The presentation of all necessary documentation, as previously indicated, is absolutely essential in order to proceed with the handling of any claim. |
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As a general rule, once the appropriate investigations and assessments have been completed, the NACEX office will pay compensation within 90 days from the acceptance of the claim by the insurance company and the approval by any other relevant authorities where required. Please note that all valuations are made by sub-contracted insurance assessors who do not belong to the insurance company.
The client is responsible for the adequate packaging of transported goods.
Where required, the company reserves the right to request complementary and/or explanatory documentation.
The presentation of all necessary documentation, as previously indicated, is absolutely essential in order to proceed with the handling of any claim.
Said documentation must be provided to the NACEX office within a maximum period of 30 days from communication of the claim.
The amount of compensation to be paid will be determined based on the valuation made by the assessor.
Due to the aforementioned, the transport of any goods using our company NACEX is carried out with the clients complete prior knowledge of the general and specific conditions of the insurance policy and with the coverage and compensation quantities anticipated therein exempting us from any responsibility for damages that may be caused by the loss, deterioration, delay, robbery or theft of the shipments that are delivered and are not covered by the insurance policy taken out.
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